What Our Clients Say
Below you will find only a selection of some of the things our clients have told us. To read a full list of the things they have said click here.
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"There isn’t a day that goes by when we don’t think how glad we are that, with your help, we took up the fight for [our son's] education. We see the positive results everyday in [him] so I hope this email has let you share a little piece of our joy and relief!"
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"[This] was a very intense and prolonged (not to say at times ‘excruciating’) experience. The battles (and emotions) parents go through for their children make this a traumatic matter.
Douglas is an amazing advocate for cases that are not easy..."
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"It is truly wonderful to see her developing, and we know that this is only made possible because we won our Tribunal case, and this was only possible because of the skill and dedication of Douglas and all the team."
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"On a more personal note, I enclose a copy of [my son’s] latest annual review. He has blossomed beyond what I could have hoped for and makes friends everywhere he goes. There really aren’t enough words to say thank you; without you this wouldn’t have happened. Although I sometimes feel your embarrassment, I cant keep from saying it and telling people over and over again; the work you and the team you’ve surrounded yourself with and the hope you give to parents when everything seems hopeless is nothing short of a miracle."
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"Once again, many thanks for all your help and advice - I now find myself thinking to myself during difficult points in a meeting "what would Douglas do?" which helps me to curb my impetuousness, keep calm and produce a considered response."
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"When we had our initial meeting with Douglas, we were so impressed with his friendly, personable nature, his empathy and his legal knowledge (not to mention his amazing ability to speed read documents!) that my husband and I both came out of the meeting agreeing that Douglas was "the man for the job" and we have never regretted that decision.
Douglas Silas is a "new" type of solicitor, forget any idea of being staid and stuffy - Douglas has a wicked sense of humour! We also appreciated the transparent fee system - which was very reassuring to us. We trust the advice of Douglas absolutely - if you want the best person, then without hesitation, I would recommend Douglas and all of his team!"
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"Without exception everyone at Douglas Silas Solicitors has been efficient, kind, committed, sensitive (thanks for the tissues!) and approachable. There has never been a time when I did not feel I could trust your judgement and I always felt my opinions were being heard and understood. This made a huge difference to both of us.
We feel that you all have been so patient and understanding thorughout and truly care about what you do. The whole process has been very emotional for us and your whole team has been completely sensitive to this at all times.
No matter what the outcome of the Tribunal we know that with your help we have done our very best for [our son] and will have no hesitation in recommending you. Thank you."
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"It’s not just your in-depth knowledge of education law nor the fact that you've got a great team behind you, but we feel you cared deeply about our plight and how important it was for our son to get the correct help he needed.
We know that everyone says you are the best at what you do - you are! But where the impersonal area of law meets the emotively charged area of the wellbeing of your child you understand both. We were both in tears when you told us that we'd won - we couldn't have done it without you."
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"We don’t at this juncture know how things will turn out but we think that with you and your firm’s excellent assistance we have done the very best we can for our son. We have absolutely no hesitation in recommending you and your firm to other Special Needs parents who require specialist legal advice. Your counsel throughout has been authoritative, apposite and kind."
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"The whole team at Douglas Silas Solicitors were unfailingly supportive, friendly, and professional in the very fraught circumstances we faced in preparing for, and at, the Tribunal. I never had the slightest doubt that you were all doing your utmost to get the right result – and the right result is what we got. Many thanks to all of you."
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"I can honestly say that it is a pleasure to work with a legal team that I believe has the best interest of their clients at the heart of everything they do. Unfortunately this is not always the case with others. I wish you all the best [in] the great work you do in helping children recieve the provision they so desparately need. "
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"It was clear that Douglas knows his field exceptionally well and he formulated strategies for the case pro-actively, rather than re-actively, always anticipating what the local authority might say or do next. I was confident that he was always two or three steps ahead of the opposition. I also appreciated that whilst he always seemed in control of matters, he remained very level-headed and never allowed himself to appear either too optimistic or pessimistic. This helped me to stay on an even-keel and remain realistic about our chances of success.
Douglas's team are first-rate. Laxmi and Natasha were always on hand to clarify any points or answer any questions. They always made me feel like a priority, answering swiftly and courteously, never appearing frustrated by my naive or foolish questions!
We cannot thank Douglas Silas and all of his hard working team enough for the wonderful Tribunal decision, which means that our daughter will now receive the support and therapy that she needs to progress in school. She is now so much happier and is enjoying school much more and is making good progress. "
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"I realised in time that not only was I right to think that you are fascinating but you are kind, generous, funny and most of all very clever and well respected. I have always felt from the onset that I was in very safe hands, that whatever the final outcome we would have done our best for [our son] and that if we couldn’t win our case with your team we wouldn’t have been able to win it with anyone else. To go on to win it in the way that we did was amazing and probably the first time in the past two years that we felt [our son’s] situation had been clearly defined and was being fairly assessed."
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"This is clearly going to be life changing for [our son] and we couldn’t have done this without you!"
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"We could not have done this without the expertise of Douglas and his excellent team. They were always readily available for advice and help at a time that is an all consuming and painful experience. He is very well respected and has many connections and so was able to personally engage the many experts we would need for tribunal ,we found this extremely valuable. Our son will now receive the specialist education that he needs .”
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"Every time I have the opportunity I tell people about your firm and tell them the story of how you fought for us and [our daughter] to ensure the best educational experience for her. The outcome was worth far more than we paid for your services and your sensitivity through the difficult period made it feel less like a business engagement and more like support from a friend."
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"I cannot thank you enough for all the support you have given me over the last couple of years. On many occasions 'you kept me going', I know that I have said it before, however, you truly are a very special team, in fact, unique. You have taught me a lot professionally (and personally), these tools are valuable and will no doubt assist me now and in the future."
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"Every day, I pray that your practice will grow from strength to strength ensuring that many who come through your doors are equally re-assured of your true professionalism and unconditional support. You are a very, very good man Douglas and are God-sent and blessed with exceptional passion and compassion for the job you do so well."
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"I am sorry it has taken me so long to say this but I want to thank you from the bottom of my heart for everything you did for our son.”
To find out more about What People Say, please click on an appropriate link below:
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